TERMS & CONDITIONS
General Terms & Conditions Apply to all Heath Family Brands Wine Clubs
We will automatically bill your credit card for the discounted wine cost for each order, plus shipping charges (if applicable), before shipping. Note: No email notification is sent before your payment is processed. An email is sent upon successful payment processing of your club order with information about wine club wines, including pickup and shipping details.
Must be over 21 years old to be a member. By signing up for the Heath Family Brands Wine Club membership, you confirm that you are over 21.
Adult (over 21 years old) signature required at delivery. Please designate an address for shipping where someone over 21 will be present to sign during normal business hours (many people list their business address). No PO Boxes allowed.
We ship to a limited number of states based on shipping laws & limitations. Any purchases made when the customer is not on-premises at the time of purchase (i.e., Heath Family Brands Wine Clubs, online, etc.) will be fulfilled and shipped from Texas permits 101188133, 104464014, 107130604, 200074910, and 105976225 to Texas shipping addresses and 101188133 to non-Texas shipping addresses in states we are permitted to ship.
Allocation months listed on the website and in printed materials are estimates and may vary by a few weeks due to weather and other factors.
Recurring Billing
The Heath Family Brands Wine Club is a recurring subscription program.
By enrolling in the Heath Family Brands Wine Club, you authorize Heath Family Brands to store your payment credentials and charge your payment method for recurring Heath Family Brands Wine Club allocations based on your selected club frequency. Charges will continue until you cancel.
Each allocation may be delivered via shipment or made available for pick-up based on your selected delivery method.
Payment & Refunds
All wine is considered purchased once it is charged to your credit card, and no refunds will be provided. This includes both returned and unpicked-up wine orders.
Any deposits paid before the first allocation are non-refundable and will be applied to the first allocation unless you cancel your club membership before processing, in which case the deposit will be forfeited.
You are responsible for any shipping, return, and re-shipping costs. Charges will appear on your statement as: FSP*HeathFamilyBrandsWine
Customer Responsibilities
To ensure you never miss an allocation or important update, please review and update your contact information and shipping address with us. The cost of the wine is your responsibility if it is not received due to an incorrect shipping address on file.
Cancellation Policy
Cancel anytime by emailing [email protected] or completing our online form.
Requests must be received at least 10 days before billing to avoid the next charge.
If your request is received after this timeframe, it will apply to future allocations only.
Pick-Up & Shipping Terms
At enrollment, you select either shipment or pick-up as your preferred delivery method.
If you elect shipment, an adult (21+) signature is required upon delivery. Shipping availability is subject to state laws.
If you elect pick-up, wine is considered purchased when charged and will be held until collected.
If you elected pickup as your preferred club allocation delivery method, after processing and payment are applied, your wine club allocation is available for pickup from any of our six tasting rooms during our normal tasting room operating hours, or we will ship to you upon your request via email at [email protected].
Substitutions
Heath Family Brands may substitute a different vintage of a wine (or a different wine of equal or greater value) if the specified vintage designated for that allocation is depleted before pick-up or shipment.
Wine selection customization is a benefit offered solely to active members of the Jenblossom Cellars 6-Bottle and 12-Bottle Wine Club memberships. Jenblossom Cellars reserves the right to limit customization options based on inventory availability, allocation restrictions, and shipment processing schedules.
Premium Member Benefits
Premium 6+ Members: To receive free shipping (you elected ship as your preferred club allocation delivery method) or a complimentary bottle of wine (you elected pick up as your preferred club allocation delivery method), you must have an active club with six or more (6+) bottles per allocation. Free shipping or a complimentary bottle applies only to additional clubs that are under the same ownership as the original 6+ club and that are active. You may select your complimentary bottle from the same brand as the club.
SHIPPING AND DELIVERY
Once credit cards have been processed, you will need to contact FedEx to make any shipping changes. You may have already received or will receive an email from FedEx with a tracking number and a link to their website (FedEx Delivery Manager).
Tips to help you get your shipment:
- FedEx Onsite is a new and convenient way to receive your wine club shipments at no additional cost to you. Simply send your package to one of many FedEx Onsite locations and pick-up at your convenience. Choose from Walgreens, Kroger, Albertson’s, and many more! No more hassle with delivery times and struggling to be home to sign for your wine; just pick up your package while you’re out running errands or grocery shopping! Click for more information or to find your local FedEx Onsite locations.
- Is your wine already on the way? Sign up for FedEx Delivery Manager (free enrollment) to redirect your package to a FedEx Onsite location.
- In addition to FedEx Onsite, FedEx has many other locations. Have your wine delivered to your local FedEx Office Print & Ship Center. Many of these centers have extended hours, facilitating early or late-night pickups. Click here to find the location nearest to your home.
- Use your work address; that way, there will be an adult available to sign for the package during business hours.
- If none of the above options work for you and receiving shipments at your home is a challenge, add [email protected] as a contact in your email account to ensure you receive your tracking number and up-to-date information on your shipment.
We can ship wines to the U.S. states listed above.
We are constantly evaluating the possibility of shipping wines to additional states. Please email us at [email protected] if you want to ship to a state that is not on this list.
Credit Card on File
Your credit card is automatically charged for your wine club allocation (whether picked up or shipped) unless your card on file has changed.
If you need to make a change (new card, replaced card, etc.):
To update your credit card information please click here and log in to your account to update your payment information.
Your username is the email address associated with your Wine Club Membership. If this is your first time to log in, you will need to hit “Forgot Password” to receive a reset email that will then allow you to log in to the shop.
Wine Club Profile Information
If you need to change any information in your wine club profile, like your address, just click here and follow the same directions as above. Remember, any updates to your profile will not affect your current allocation once your credit card has been charged; however, it will be used for future wine club allocations. If you need to change your address for the current shipment please see Shipping and Delivery above.
Changing Type of Club
If you want to change your type of wine club (i.e. mixed to black label, 3 bottles to 6 bottles) please send an email to [email protected]
Please Note
If you need further assistance, please call the Wine Club Office (830) 644-2710 opt. 1.
Thank you again for being a valued Member of Heath Family Brands!
Club Information
Follow the links below for club specific information.